Lifeline Welfare Organisation (“Lifeline,” “we,” “us,” or “our”) is committed to maintaining transparency and accountability in all financial contributions made through our website, lifelinebangladesh.com.
This Refund Policy explains our approach to refunds for donations and other payments made to Lifeline Welfare Organisation through our website or associated payment channels.
Donations made to Lifeline Welfare Organisation are generally considered voluntary and non-refundable.
Once a donation has been successfully processed, the funds may be allocated toward our charitable programmes, community initiatives, operational activities, or other approved organisational purposes.
For this reason, we generally do not provide refunds for donations that have been voluntarily and successfully completed.
A refund may be considered in exceptional circumstances, including:
Refund requests should be submitted as soon as possible after the transaction is identified.
To request a refund or report a payment issue, please contact us with the following information:
Please send refund requests to:
Email: support@lifelinebangladesh.com
Phone: +880 9617888805, +8801710601577
All refund requests will be reviewed on a case-by-case basis.
Lifeline Welfare Organisation may request additional information or documentation to verify the transaction before approving a refund.
Submitting a refund request does not automatically guarantee that a refund will be approved.
If a refund is approved, the refund will normally be processed through the original payment method or payment provider used for the transaction, where technically possible.
The time required for the refunded amount to appear in your account may depend on the relevant bank, card issuer, mobile financial service, or payment service provider.
Lifeline Welfare Organisation is not responsible for delays caused by third-party financial institutions or payment providers.
Where a donation has incurred non-refundable payment processing or transaction fees, Lifeline Welfare Organisation may be unable to recover those fees.
Any refund, where approved, may therefore be subject to the applicable payment provider's processing conditions.
If you believe that a transaction was made without your authorisation, please contact us immediately.
We may investigate the transaction and request supporting information to verify the claim.
You should also contact your bank, card issuer, or relevant payment service provider immediately if you suspect unauthorised use of your payment method.
Lifeline Welfare Organisation may update this Refund Policy from time to time to reflect changes in our donation processes, payment systems, organisational practices, or applicable requirements.
Any updated version will be published on this page with a revised Effective Date.
For questions regarding donations, payments, or refund requests, please contact:
Lifeline Welfare Organisation
Email: support@lifelinebangladesh.com
Phone: +880 9617888805, +8801710601577
Address: Road-36, House-11/A, Flat-6/B, Gulshan-2, Dhaka-1212, Bangladesh
Website: lifelinebangladesh.com
Last Updated: 17 August 2026
Lifeline Welfare Organisation
