Privacy Policy

Lifeline Welfare Organisation (“Lifeline,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of individuals who visit and interact with our website, lifelinebangladesh.com.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use our website and related services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when interacting with our website, including:

1. Name
2. Email address
3. Phone number
4. Address or location information
5. Organisation or institution name, where applicable
6. Information submitted through contact or inquiry forms
7. Information provided when applying for volunteering or participating in our programmes
8. Donation-related information, where applicable
9. Messages, feedback, testimonials, or other content you voluntarily submit

We may also automatically collect limited technical information when you visit our website, including:

1. IP address
2. Browser type and version
3. Device type
4. Operating system
5. Pages visited
6. Date and time of visits
7. Referring website
8. General website usage and interaction information

2. How We Use Your Information

We may use collected information for legitimate organisational purposes, including:

1. Responding to inquiries and requests
2. Communicating with donors, volunteers, supporters, beneficiaries, and stakeholders
3. Processing donations or other requests, where applicable
4. Managing volunteer applications and programme participation
5. Providing information about our projects, campaigns, and activities
6. Improving our website and user experience
7. Understanding website traffic and usage
8. Maintaining website security and preventing misuse
9. Conducting organisational administration
10. Complying with applicable laws and legal requirements

Where required, we will obtain appropriate consent before using personal information for specific communications or purposes.

3. Donations and Payment Information

If online donations or payment facilities are available through our website, transactions may be processed through third-party payment service providers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Lifeline Welfare Organisation does not intend to store complete payment card information unless it is specifically required, lawfully permitted, and appropriately protected.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, security, performance, and user experience.

Cookies may be used to:

1. Remember preferences
2. Improve website functionality
3. Analyse website traffic
4. Understand visitor behaviour
5. Improve website performance
6. Support security and technical operations

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Analytics and Third-Party Services

We may use third-party services for website hosting, analytics, security, payment processing, communication, social media integration, or other technical functions.

These services may collect or process information according to their own privacy policies.

Lifeline Welfare Organisation does not control the privacy practices of independent third-party service providers and encourages users to review the relevant third-party privacy policies.

6. How We Share Information

We do not sell, rent, or trade your personal information for commercial purposes.

We may share personal information when reasonably necessary:

1. To provide requested services or support
2. With trusted service providers that assist us in operating our website or organisation
3. To process donations or payments
4. To maintain website security
5. To comply with legal obligations or lawful requests
6. To protect the rights, safety, property, or interests of Lifeline Welfare Organisation and others

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

7. Publicly Shared Information

Some information may be voluntarily submitted for public display, including testimonials, comments, photographs, stories, or campaign participation.

Information voluntarily shared in a public area of the website or through public-facing campaigns may be accessible to others.

Please do not submit sensitive or confidential information through publicly accessible areas.

When publishing stories, photographs, or information involving beneficiaries, particularly children or vulnerable individuals, Lifeline Welfare Organisation aims to follow appropriate safeguarding and ethical practices.

8. Children's Privacy and Safeguarding

Our website is not intended to knowingly collect personal information from children without appropriate consent or safeguarding procedures.

For programmes involving children or young people, we aim to follow appropriate safeguarding practices when collecting, using, photographing, or publishing information about them.

Parents, guardians, or responsible persons may contact us if they have concerns about information relating to a child.

9. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required for legitimate organisational, administrative, accounting, security, or legal purposes.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it where reasonably practicable.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

1. Request access to personal information we hold about you
2. Request correction of inaccurate or incomplete information
3. Request deletion of personal information where appropriate
4. Withdraw consent where processing is based on consent
5. Object to certain uses of your information
6. Request restriction of certain processing activities

To exercise an applicable privacy right, please contact us using the details provided below.

12. External Links

Our website may contain links to external websites, including social media platforms, partner organisations, payment providers, and other resources.

Lifeline Welfare Organisation is not responsible for the privacy practices, security, or content of external websites.

We recommend reviewing the privacy policies of external websites before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our organisational practices, website features, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised Effective Date.

We encourage visitors to review this page periodically to remain informed about how we handle and protect personal information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Lifeline Welfare Organisation handles personal information, please contact us:

Lifeline Welfare Organisation

Email: support@lifelinebangladesh.com

Phone: +880 9617888805, +8801710601577

Address: Road-36, House-11/A, Flat-6/B, Gulshan-2, Dhaka-1212, Bangladesh

Website: lifelinebangladesh.com

We will make reasonable efforts to respond to privacy-related inquiries and requests within an appropriate timeframe.

Last Updated: 17 August 2026

Lifeline Welfare Organisation